Shipping Cost:

We charge a flat rate delivery charge of £7.99 in the UK and £19.99 outside the UK.

Our returns terms and conditions

You can cancel your order for most items within 7 days of receiving the items. However, this does not apply to certain items such as personalised products for example items which have been engraved. If you wish to cancel you need to inform us in writing within 7 days starting the day after you received the goods. You must take reasonable care of the goods and return them to us with their original packaging and in unused condition. We will not consider that you have taken reasonable care of the goods if they have been used or they are not resellable.

If you are not satisfied or If you have ordered the wrong items, the items are damaged or faulty upon receipt or you simply don’t require the item, we offer a flexible returns policy and are happy to accept items back for a refund or exchange.

New items returned for refund or exchange
Please contact us before you make a return because our help and advice may avoid you having to return the goods.
  •     Goods must be returned within 7 days of receipt.
  •     Goods must be returned along with the original packaging where possible.
  •     Goods must be in new condition as sent.
  •     Goods must be accompanied with a covering letter or note.

 

Faulty, damaged or broken goods
If you are not entirely satisfied with your purchase please let us know the problem before returning the item as we may be able to solve the problem without incurring postal costs.

Goods must be in a clean condition.
Goods must be accompanied with a covering letter or note and the returns authorisation number provided by ourselves.
We will try our best to resolve any problem you have as it is in our interest to keep all our customers satisfied.

New items returned due to incorrect item received.
If we have sent you an item which is different from what is listed on your invoice we will be happy to make an exchange and pay your postage costs incurred.
  •     Goods must be returned within 7 days of receipt.
  •     Goods must be returned along with the original packaging, labels etc.
  •     Goods must be in a new condition as received.
  •     We can arrange a prepaid return from most EU countries and the UK.
  •     If you ship from outside Europe please use the a signed for and tracked service.
  •     Goods must be accompanied with a covering letter or note and our RAN / Returns authorisation number.

RETURNS AND EXCHANGES: - In the event goods need to be returned please contact us and we will allocate a returns authorization number and advise regarding the correct location.